Travel Traders provides a full service retail environment to its hospitality partners. Store opening hours are tailored to the needs of each property but typically run from 7:00am to 11:00pm (6:00am with coffee and food-to-go). Professionally trained, uniformed Travel Traders staff, headed by a store manager, ensure that every customer has a positive shopping experience.
Every store is overseen by a district management team; including operations, human resources and loss prevention.
Each district manager reports into one of two Vice Presidents of Operations.
Store associates are responsible for the following day-to-day functions:
Effective human resources are critical in any retail business and even more so for one that works within the hospitality environment. Our team of human resource professionals ensures all company policies and procedures are being followed and that our staff are appropriately trained and have the right skills to perform their roles.
Travel Traders also encourages its hospitality partners to allow store staff to fully participate in hotel guest training programs and appropriate meetings.This, in particular, helps to ensure a seamless guest experience.
The company employs a team of loss prevention professionals whose role and responsibility is to safeguard the company’s assets. This team constantly visits our stores to ensure that policies and procedures are being fully complied with and that all steps are being taken to safeguard the company’s assets.
In addition to loss prevention, the company operates a “Secret Shopper Program” under which each store is secretly shopped once a month by a professional external agency and scored on a number of performance criteria, including: store layout and cleanliness, friendliness and helpfulness of staff, suggestive selling techniques and overall guest experience. Based on the results obtained, any necessary remedial action is taken to ensure minimum operating standards are constantly met.
All associates go through an induction training program.This is followed up with district management hands-on training during store visits – ensuring that all aspects of store policies and procedures are being complied with. HR and LP visits, together with Secret Shopper also help highlight training needs.